COX Frequently Asked Questions

Main Topics:

• COX Advanced TV
• COX High Speed Preferred
• COX Digital Telephone

COX Advanced TV

How many channels can we get with Cox Advanced TV? [+]

You can typically get up to 240 channels with Cox Advanced TV. In some markets, that number has grown to encompass 300+ digital channels!

Will I need to purchase additional equipment to receive Cox Advanced TV?[+]

All Cox equipment, fees and related promotions vary by market.

What is a digital video recorder (DVR)? [+]

A digital video recorder creates digital video copies of movies and shows and it stores these copies so that you can view your programs any time you want. A DVR performs many of the same functions as does TiVo®. Not only does it record television, but it makes it possible for you to watch one program while recording another (those with dual capacity), pause live television and set up future recordings and series recordings.

Specifically, what are the differences between a DVR and VCR?[+]

A DVR creates digital recordings of shows, it offers higher quality recording and viewing and it has a much larger storage capacity than a VCR because, rather than being subject to the limitations of time constraints of cassettes, the DVR stores content in a compressed digital format; whereas, VCRs store content in analog format.

Do I have to buy extra equipment along with the Cox DVR?[+]

Cox equipment, fees and related promotions vary by market. To view the service offers available in your area, enter your address and zip code into the secure search box. You can view and compare all of the Cox service packages available to you.

What channels can I get in high definition with Cox Advanced TV?[+]

You will get all available channels with high definition capacity with your high definition television and HDTV receiver. This includes your local channels. Watching Cox in high definition is the next logical step for truly groundbreaking Cox Advanced TV service.

COX High Speed Preferred

Which are your fastest Internet packages available today?[+]

Our two top residential Internet packages are the Preferred package and the Premier package. What makes it even nicer is, included with these two packages is PowerBoost®†. PowerBoost®† delivers extra bursts of download speeds so your maximum possible speed tops the charts at 15 MBPS (that’s a combo of Premier and PowerBoost®† on downloads)!

How many mailboxes come with my Cox High Speed Internet account?[+]

All the Cox High Speed packages come with 10 email accounts. This means that everyone in your family will have access to their own personal email address, plus you will more than likely have extra email accounts for back-up, storage or any numerous of other uses.

What type of security does Cox offer with its Internet service?[+]

The Cox Security Suite powered by McAfee® with Anti-Virus, Anti-Phishing, Anti-Spam, Firewall Protection and more. It's included with your Cox High Speed Internet service.

What makes Cox High Speed Internet service so unique? [+]

Cox High Speed Internet is a premium service for many reasons, but primarily, it’s because of its state-of-the-art network and our local, reliable, and timely customer service support.

COX Digital Telephone

What is Cox Digital Telephone? [+]

Cox Digital Telephone is a high quality, home phone service delivering outstanding reliability and call quality at prices much lower than the traditional phone companies.

What are the benefits of switching to Cox Digital Telephone? [+]

When you switch to Cox Digital Telephone, you can keep your phone number. Get a calling plan at a great price that includes local and domestic long distance plus the most popular calling features. Count on terrific service and enjoy the convenience of having cable, Internet and phone on one bill.

Is Cox Digital Telephone available everywhere? [+]

Cox Digital Telephone is available in all Cox markets in the majority of homes that can receive Cox video service.

Does Cox Digital Telephone require rewiring inside my home?[+]

No. The existing in-home phone wiring can be used. Cox will professionally install your service and provide you with the ability to use all of your phone jacks.